Customer Relationship Management Solution
Maintain a healthy relationship with the clients are one of the most important fuction of the organizations and to achieve this objective there are n number of solutions are available in the market. But the organization needs solutions which are efficient and customized according to their requirements.
What make Bito CRM solutions effective
Our experience in providing CRM solutions also work as strength or edge for our clients. The technological expertise and the ability to perform the complex solution providing are strengths of Bito Technologies.
What make Bito CRM solutions effective
Web based Solution
Web based Solution so the whole organization can access the same database of the customers and this also gives centralization of the customer information.
Use of Jobs
Use of Jobs to send automatic messages at the date of birth and marriage anniversary and festivals.
Use of latest web technologies
Use of latest web technologies to make the processing fast and effective.
Inbuilt customer support system
Inbuilt customer support system and complete tracking of the support requests of the clients and their responses from the organization.
Client auto response queries
Client auto response queries for fast satisfaction of the client.
Product
Track of the service or product details of the clients.
Different components of CRM
CRM has many components which play their role in the objective of formation of CRM for any organization some of the components are given below:-
Sales Team
marketing team is responsible for branding the organization and their products. Marketing team on the basis of their analysis of different data decides and plan the marketing strategy for the product. So CRM helps a lot in this aspect as CRM reports tells about the taste preferences and types of customers also the product feedback reports tell marketing team to whether what should be the marketing plan for organization.
Marketing Team
Sales team play very important role for CRM because they are the representatives of the organizations who face the customers. Due to direct contact with customers the impact of salesperson are highest on the clients. Now in most of the industry where customers are very few in numbers and belong to a particular category of the people use Sales force Automation softwares for the efficiency in the sales process.
Technology
As complete CRM is developed for acquiring and retaining new customers so no CRM system can be designed without involvement of customers. Customer’s involvement can be increased by providing them feedback forms and portals to interact with the organization now day’s social media like facebook and twitter are also very much helpful generating new customers and keep updating existing customers for the organization.
